We’re committed to building a happy and satisfied community of Shopify merchants. If you're experiencing a critical issue with your purchased theme that prevents you from using it as expected—and we’re unable to resolve it through support—you may be eligible for a refund within 14 days of your original purchase.
Eligibility for a Refund
Refunds are granted only under the following conditions:
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You request the refund within 14 days of your purchase.
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You are experiencing a technical issue or limitation that makes the theme unusable for its intended purpose.
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You’ve contacted our support team, and we have been unable to resolve the issue or provide a working solution.
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The theme has not been used to create or publish a live Shopify store.
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You have not violated our Terms of Service.
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The theme has not been heavily modified beyond its original codebase.
Please note: Refunds are not issued for reasons such as changing your mind, choosing a different theme, or not taking the necessary steps to contact our support team.
How to Request a Refund
To request a refund, please contact us with:
We’ll review your case and respond within 1 business day.
Refund Process
If approved, the refund will be issued to your original payment method. Processing usually takes 1 business day but may vary depending on your payment provider.
Exceptions & Non-Refundable Items
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Customization services are non-refundable.
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Theme bundles are refunded as a whole; individual themes within a bundle are not eligible for partial refunds.
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“Change of mind” or personal preferences are not valid reasons for a refund.
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Once refunded, your license to use the theme is revoked. Continued use after a refund may result in legal action.
Need Help?
Our support team is here to help you get the most from your theme. If you’re stuck or facing an issue, reach out—we’ll do our best to make it right before jumping to a refund.
